Services

WATER THERAPY AND POOL SESSION POLICIES

Before beginning the initial appointment every client will be asked to read, agree to and sign a copy of the following policies.

For the safety of every being at our facility we ask that you review the following policy points carefully. If you would like more information or clarification of any of the points please do not hesitate to ask before signing, acknowledging this agreement.

•A 24 hour cancellation notice is required to avoid being charged for your appointment. Although life events may happen to prevent a client from canceling an appointment within the 24 hour requirement, SplashDog reserves the right to determine whether the client is charged per incident.

•Do not feed your dog a meal for 2-3 hours prior to session. To avoid stomach upset and increased chance of vomiting and/or urinating or defecating a full meal should not be given 2-3 hours prior. A treat or a small snack up to 2 hours before session is typically fine, making sure that your dog has urinated and deficated after eating.

•Dogs should have urinated and defecated prior to coming in to the facility. Being sure your dog has, in fact, done these will help prevent soiling within the facility and possible bladder and/or bowel release in the pool.

•Dogs must be on leash entering and exiting the facility. Other dogs, children or unforseen circumstances could present a danger to your dog or to others that your dog may come into contact with.

•Prior notice of any open wounds, illness, injury or trauma should be given prior to entering the pool for a session. For the safety and health of your dog and the dog’s coming in after it, SplashDog’s staff must know about any potential risk before beginning work in the pool with your dog. If the issue is deemed serious or it could potentially be exacerbated by getting into the water, the staff member may chose to not continue with the water session. Staff may suggest a massage, Reiki or conditioning session instead or if those are not appropriate the session may be rescheduled. If you communicate with your SplashDog therapist prior to the session often the details can be worked out before arriving at SplashDog.

•Defecating or vomiting in the pool is a danger and constitutes the end of the session. Regardless of how healthy your dog may be overall, any feces or stomach contents that go into the water is a health hazard for the staff and the dogs scheduled to come in after your session. SplashDog therefor must close and treat the pool appropriately to make it safe for the next client. The full session fee is due at the time of the session, regardless of how early or late in the session the incident happened.

•Children and/or dogs not part of the session must be calm and quiet and under the direct supervision of their guardian throughout the entire session. SplashDog staff is solely focused on the dog that is in session. Activity outside of the pool during that time can be distracting and even dangerous. If the client is unable to abide by this policy they may wish to reschedule at a more appropriate time as the session may be halted by the staff member and client is responsible for the full session fee.

•By entering into a session with a staff member at SplashDog you are acknowledging that the staff member is in control of the session. Our staff “therapists” are State licensed SAMP’s (small animal massage practitioners). Session attendants that are not SAMP’s are trained in dog handling, first-aid, canine CPR and have gone through many hours of training at SplashDog. We have company guidelines that all staff adhere to as a SplashDog unit. If at any time you disagree with one of our staff members regarding the care of your dog or yourself, please contact one of the owners of the company, Leigh Anne Hardy or J Linn Black Henline, to discuss the matter.

CANINE GYM AND CONDITIONING SESSION POLICIES:

Before beginning the initial appointment every client will be asked to read, agree to and sign a copy of the following policies.

For the safety of every being at our facility we ask that you review the following policy points carefully. If you would like more information or clarification of any of the points please do not hesitate to ask before signing, acknowledging this agreement.

•A 24 hour cancellation notice is required to avoid being charged for your appointment. Although life events may happen to prevent a client from canceling an appointment within the 24 hour requirement, SplashDog reserves the right to determine whether the client is charged per incident.

•Do not feed your dog a meal for 2-3 hours prior to session. To avoid stomach upset and increased chance of vomiting and/or urinating or defecating a full meal should not be given 2-3 hours prior. A treat or a small snack up to 2 hours before session is typically fine, making sure that your dog has urinated and deficated after eating.

•Dogs should have urinated and defecated prior to coming in to the facility. Being sure your dog has, in fact, done these will help prevent soiling within the facility and possible bladder and/or bowel release in the pool.  The time spent cleaning up after your dog if an accident occurs will be part of your session time.

•Dogs must be on leash entering and exiting the facility. Other dogs, children or unforseen circumstances could present a danger to your dog or to others that your dog may come into contact with.

•Prior notice of any open wounds, illness, injury or trauma should be given prior to entering the pool for a session. For the safety and health of your dog and the dog’s coming in after it, SplashDog’s staff must know about any potential risk before entering the facility with your dog. If the issue is deemed serious or it could potentially be exacerbated by exercise, the staff member may chose to not allow a session.  If you communicate with your SplashDog attendant prior to the session often a reschedule can be worked out before you make the trip to SplashDog.

•Children and/or dogs not part of the session must be calm and quiet and under the direct supervision an control of their guardian throughout the entire session. SplashDog staff is solely focused on the dog or dogs in session. Distracts can be dangerous. If the client is unable to abide by this policy they may wish to reschedule at a more appropriate time as the session may be halted by the staff member and client is responsible for the full session fee.

•By entering into a session with a staff member at SplashDog you are acknowledging that the staff member is in control of the session. 

SplashDog has company guidelines that all staff adhere to as a SplashDog unit. If at any time you disagree with one of our staff members regarding the care of your dog or yourself, please contact one of the owners of the company, Leigh Anne Hardy or J Linn Black Henline, to discuss the matter.

**SplashDog is not a Veterinary clinic and does not perform Veterinary care. Please talk with your Vet regarding the health of your dog and whether water therapy and other services provided are safe for your dog.

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