Effective Date: March 25, 2026
Welcome to Splash Dog Spa (“Company,” “we,” “us,” or “our”). By accessing or using our website https://www.splashdogspa.com (the “Site”) and our services, you agree to the following Terms of Service.
1. Use of Services
By using our services, you agree that:
- You are at least 18 years old
- You are the legal owner or authorized guardian of the pet(s) receiving services
- All information you provide is accurate and complete
2. Appointments and Cancellations
- Appointments may be scheduled online, by phone, or in person
- We request at least [24 hours] notice for cancellations or rescheduling
- Late cancellations or no-shows may be subject to a fee
- We reserve the right to refuse service for repeated missed appointments
3. Pricing and Payments
- Prices vary based on breed, size, coat condition, and other relevant factors
- Final pricing may be adjusted after evaluating your pet
- Payment is due at the time services are rendered
- We may accept cash, credit/debit cards, or other payment methods listed on our Site
4. Pet Health and Safety
By using our services, you acknowledge and agree that:
- Your pet is in good health and free from contagious conditions
- You will disclose any medical conditions, behavioral issues, or sensitivities
- We may refuse service if a pet poses a safety risk to staff or other animals
If an emergency occurs, you authorize us to seek veterinary care at your expense.
5. Aggressive or Difficult Pets
- Pets that exhibit aggressive or dangerous behavior may be refused service
- Additional handling fees may apply for difficult pets
- We prioritize the safety of our staff and all animals
6. Liability Waiver
You understand and agree that:
- Grooming involves inherent risks, including minor cuts, nicks, or skin irritation
- Matting removal may increase the risk of irritation or injury
- Splash Dog Spa is not liable for:
- Pre-existing conditions
- Reactions to grooming products
- Stress-related issues
To the fullest extent permitted by law, our liability is limited to the cost of the services provided.
7. Satisfaction Policy
If you are not satisfied with a service:
- You must notify us within [48 hours]
- We may offer a correction or adjustment at our discretion
- Refunds are not guaranteed
8. Website Use
You agree not to:
- Use the Site for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with the operation of the Site
9. Intellectual Property
All content on this Site—including text, logos, images, and branding—is the property of Splash Dog Spa and may not be used without permission.
10. Third-Party Services
We may use third-party providers for:
- Booking and scheduling
- Payment processing
- Analytics
We are not responsible for the practices of these third parties.
11. Limitation of Liability
To the fullest extent permitted by law, Splash Dog Spa shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of our services
- Website access or downtime
- Pet-related incidents beyond our control
12. Indemnification
You agree to indemnify and hold harmless Splash Dog Spa from any claims, damages, or expenses arising from:
- Your use of our services
- Your pet’s behavior
- Your violation of these Terms
13. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date.
14. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.
15. Contact Information
Splash Dog Spa
Email: splashinfo@splashdogspa.com
Phone: (206) 546-5309
Website: https://www.splashdogspa.com
